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Terms and Conditions

ClarendonHills.com.au – WEBSITE TERMS AND CONDITIONS

This website and its contents (“website”) are owned and operated by Clarendon Hills Nominees Pty Ltd (“we” or “us”).
The use of this website is governed by the following terms and conditions, as amended from time to time (the “Terms and Conditions”). Each time you use this website, you acknowledge to us that you have read and understood these Terms and Conditions and agree to be bound by them.

Age requirement

YOU MAY ONLY ENTER ANY COMPETITION CONDUCTED BY US ON THIS WEBSITE OR IF YOU ARE 18 YEARS OR OVER OR OF OTHERWISE LEGAL DRINKING AGE IN YOUR RELEVANT JURISDICTION.

Intellectual property and restrictions on use of content

The website is subject to Australian and international copyright laws. We and/or our related bodies corporate own the copyright in the material on the website, unless otherwise indicated. You may only use the material on the website as permitted by those laws. You must not use the name, trade marks, copyrights or any other intellectual property which appears on the website.

Links to Third Party Sites and Third Party Advertisements

There may be links to other websites or advertisements of goods and services available from other parties on our website from time to time. We are not responsible for those websites, their content or the goods and services available on them.

Competitions and promotions

This website may contain competitions or promotions. The terms and conditions for those competitions and promotions will be specified – by entering or participating in the relevant competition or promotion you agree to be bound by the relevant terms and conditions.

Personal information

We may collect, use, store and disclose personal information about you obtained as a result of you accessing and using this website. You consent to us using and disclosing, your personal information in accordance with our Privacy Policy.

Disclaimer and Limitation of Liability

We will take all reasonable steps to ensure that this website is accurate. However, we do not warrant the completeness, accuracy or reliability of the website. We will not accept any liability for any errors in, or omissions from, the contents of this website.

We and/or our related bodies corporate and their directors, officers, employees, agents and contractors are not liable to you for any loss (whether direct or indirect and howsoever caused) that you may suffer arising out of the use of this website or any product or service supplied by us to you, unless such loss is directly caused by our negligence.

Termination

We reserve the right to change this website and its content in any way without notice to you. Your ability to access and use the website may be terminated at any time without notice.

General

The laws of South Australia, Australia, govern these Terms and Conditions.

ClarendonHills.com.au – ONLINE STORE TERMS AND CONDITIONS
Introduction

At Clarendon Hills we want to make your online shopping experience easy and hassle-free. So on this page you’ll find a summary of the Terms & Conditions for our online store. By placing an order through our web site, you are agreeing to these terms and conditions. These terms and conditions are subject to change without notice, make sure to check back regularly to read the latest version.

Online Store Content

It’s our aim to keep the web site as up to date as possible, it is possible that the information on the site may run behind slightly, so we can’t guarantee the content. Any images, specifications or information particulars published on the web site in connection with wines are provided for identification only and are subject to change without notice.

Deliveries and Unattended Deliveries

If you pay by credit card you may request that your delivery is left on the doorstep. However if you pay by Paypal we cannot deliver to an unattended address and require someone to be present who is over 18 years of age and can provide proof of age.

We do our best to deliver to most parts of Australia, to check whether we deliver to your location please check the delivery pricing and post code list. Clarendon Hills uses the Australia Post delivery network. Australia Post provide a free online package tracking service so you will be kept up to date with the progress of your order. Australia post will deliver to your door, or leave a card for collection at your local post office.

Australia Post reserve the right to leave a card even if you request an unattended delivery if:

  • There is someone home but they cannot provide proof of age
  • The delivery driver is concerned that minors are present in the vicinity of your premises
  • There is no clear instruction to leave the delivery in a safe place
  • Please note if you pay by Paypal we cannot deliver to an unattended address and require someone to be present who is over 18 years of age and can provide proof of age
Timing

We know that you will be eagerly awaiting the arrival of your Clarendon Hills wine, and we will endeavour to get them to you as quickly as possible. Orders usually arrive 10-14 days after purchase. If you would like to arrange express delivery, please contact Clarendon Hills directly.

Product availability

All products are ‘while stocks last’. If a product ordered is out of stock, we will offer you an alternative, or issue a full refund.

Pricing & Promotions

The product, prices and promotions offered on our online store only apply to Australia and are subject to change. The prices are all shown in Australian dollars inclusive of GST. Prices will either be per bottle or per case as stated. Delivery charges are shown separately and are not included in the displayed product pricing.

Payment

We accept Visa or MasterCard. If the credit card issuer does not authorise the transaction, or later revokes authorisation for the transaction, Clarendon Hills may cancel the order. All payments are processed by SecurePay, a third party payment gateway. By using the store you warrant that any credit card details provided by you are true and correct and that you are authorised to charge the relevant payment to that credit card. You must indemnify Clarendon Hills from and against any loss or damage it suffers in connection with a breach of this warranty.

Breakages & Refunds

After all the hard work we put into our wine we want you to enjoy our product as much as we enjoyed making it. Unfortunately items can be damaged during transit, in which case we ask you to contact our cellar door manager to discuss a replacement. Just make sure you notify us within 48 hours of receiving your order. We are proud of our award-winning wines so if you are not satisfied with your purchase please let us know.

Order Cancellation

If you wish to cancel or change your order please call us on (08) 8 36 36 111 (from 9am -5 pm, Mon-Fri) within 24 hours of placing your order; exchanges and refunds are provided at Clarendon Hills’ discretion. If we’ve already delivered the wine to you, you’ll need to make sure the bottles are unopened and kept in good condition.

Security, Your Personal information & Privacy

The privacy and security of your information is important to us. All credit card information is encrypted during transmission, using Secure Socket Layer (SSL) technology in our checkout process. You will always be able to identify a secure website when you can see a small padlock icon that appears either at the bottom of your browser or in the address bar at the top of the screen. No credit card information is stored on this site, all payment processing is provided by the SecurePay Gateway which is fully PCI DSS compliant. PCI DSS (Payment Card Industry Data Security Standard) is a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online. This standard has been created to assist in ensuring that sensitive customer data remains secure at all times. We will never sell, trade or rent your personal information.

Liquor Licensing & Responsible Service of Alcohol

At Clarendon Hills, we recommend that wine lovers enjoy our wines responsibly. Remember wine is best when enjoyed in moderation. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. If we have reason to believe that a person ordering wine is not 18 years of age or older, we reserve the right to refuse or cancel the order.

If you purchase products from Clarendon Hills, you warrant to us that:

  • you are over the age of 18 years; and
  • any person that you are obtaining the products for, or supply the products to, is over the age of 18 years

Clarendon Hills operates under the SA producer’s licence .

Creating an Account for the Clarendon Hills Online Store

The Clarendon Hills online store offers a registration facility for users who wish to create an account on the site. This provides our registered customers with a faster checkout. As a registered user you will be able to edit these details. We will not store your credit card details. If you choose not to input the details required by the site, you won’t be able to use this facility.

When you have register, you will nominate a password. You are responsible to maintain the confidentiality of your password, and for all activities that occur using your password, including in relation to your personal information. You should immediately notify us of any unauthorised use of your logon or password or any other breach of security of which you become aware.

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